Categories
- Business in Toronto / Ontario
- Call Centre
- CSR
- CSR Business
- CSR Canada
- Economic News
- Fundraising
- Fundraising Services
- Green
- Lottery fundraising
- Meatless Monday
- News
- Non-profit fundraising
- Online Fundraising
- Outsource
- Philanthropy
- Social Media for Nonprofit Fundraising
- Telephone Fundraising
- Toronto News
- Uncategorized
- Video
Call Center Frontline, the 2010 US Census
It's a huge undertaking and that would be one of the reasons it only takes place once every ten years. Naturally it holds more value and is more practical to administer when its conducted every decade instead of annually. Many...
January 19, 2010 Read MoreMeatless Monday with Quesadilla Pie
Here is a great recipe in honor of an eco-friendly initiative we are committed to: Meatless Mondays. The most common complaints about eating healthy and meatless meals is the amount of planning and shopping involved, as well as the cost....
January 18, 2010 Read MoreWorld Cup 2010 – Will corporations score for Africa?
Corporate Social Responsibility can be applied on many levels from smaller business to the largest ventures on earth. I think in 2010 we will see improved understanding on a corporate level that CSR is not an expense but an investment....
January 14, 2010 Read MoreTop 10 Companies with the Most Employees
One of the challenges in call centers is the large number of employees (and different personalities) you have to manage to achieve customer performance and quality objectives. Once you understand that establishing rapport, accountability and respect are essential, it’s less...
January 12, 2010 Read MoreMiratel joins Meatless Monday to Improve Personal and Planetary Health
Miratel is delighted to announce that we are officially registered to participate in the Meatless Monday campaign. Meatless Monday is a non-profit initiative associated with the Johns Hopkins Bloomberg School of Public Health. Every Monday we will post a tasty...
January 11, 2010 Read MoreHelp desk outsourcing – benefits follow informed decisions
Outsourcing can be the best decision you ever make for your business providing it's informed and prepared in a strategic sense. Nearshore outsourcing to Canada can manage the divide between cost savings while making no sacrifice to customer service, technology...
January 8, 2010 Read MoreRBC Survey shows increase in optimism about Canadian economy
With the arrival of the New Year comes the first in what I expect to be a series of surveys to gauge both national and regional pulse in terms of the economic outlook for 2010. The Royal Bank of Canada...
January 4, 2010 Read More2010 U.N. report shows positive indicators for Global economy
Economically 2009 has been as difficult as any year in the last 40 according to official statistics being released by the United Nations economic panel. Of the 160 nations providing data, 1079 showed a reduction in per capita income with...
December 29, 2009 Read MoreCSR – From Customer Service Representative to Corporate Social Responsibility
Back in 2000 when Miratel began, the term CSR referred exclusively to our agents – our customer service representatives. In recent years the acronym has taken on different proportions with the emergence of corporate social responsibility and the importance of...
December 23, 2009 Read More
Welcome to the Miratel blog
Welcome to the Miratel Blog. In the weeks ahead you'll see an expansion of resources about our company, the entire outsourced call center industry and the trends in the marketplace. Our blog will be a resource to compliment the Miratel...
December 21, 2009 Read More