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10 Benefits of Outsourcing Call Center Services
There are numerous benefits of outsourcing call center services from a company like Miratel Solutions. If you are looking to improve customer satisfaction, service levels, generate leads, or maybe you want to extend your customer service hours and become a...
July 21, 2021 Read More
10 best countries for global professionals on the move according to latest report
Global citizenship is not a new concept by any means but it is becoming a more popular concept as markets open and people move for better opportunities. As a Canadian call centre, we are aware of the benefits of working in...
July 23, 2014 Read More
Top 5 tools to track your nonprofit’s social media performance
We are constantly evaluating the most effective ways to use social media for nonprofit fundraising including the various platforms, how best to drive engagement, tips to increase your audience/reach and targeting your fundraising message. No matter what size your charity...
June 17, 2014 Read More
10 Best Countries for Business in 2014
As a Canadian call centre we’re always interested to see where Canada ranks when it comes to business on the global stage. We’ve explored other country and city rankings in previous posts like best country to live, smartest countries, the happiest countries,...
January 29, 2014 Read More
6 Interesting Insights from the Preliminary Customer Experience Response Survey
As a Canadian call centre, we are very much aware of the importance of a positive customer experience. It is no secret that a company is judged equally on the quality of its products and services as it is on...
January 15, 2014 Read More10 Best Countries for Innovation According to 2013 Global Index
Being a Canadian business innovation is something we value so seeing how Canada fairs when it comes to innovation interests us. We have explored Canada’s position on the world’s stage in posts like the best country to live, smartest countries, the happiest...
November 13, 2013 Read More10 Best Countries for Starting a Business in 2013
Reporting on how Canada compares to other countries on the world stage is something that I’ve explored in posts like best country to live, smartest countries, the happiest countries, the most peaceful countries, the most sustainable countries, the friendliest countries, the most charitable countries, the most prosperous...
August 14, 2013 Read More10 Most Livable Cities in the World 2012
In the past I’ve featured rankings that have recognized Canada or Toronto on a global scale such as the smartest countries, the happiest countries, the best countries for entrepreneurs, the best countries to live, best cities to live in the world, 15 Most Competitive Cities...
August 23, 2012 Read More10 statistics to help improve service at your contact centre
Excellence in customer service is one of the key factors that makes our contact center services at Miratel stand out for our clients. High-quality customer service remains the consistent goal of all businesses that are customer facing, the actuality is...
May 10, 2011 Read MoreOutourced call center solutions moving further East according to report
The global trajectory for call center solutions continues to change perhaps more rapidly than had ever been forecasted. Only a decade after the concept of BPO (business process outsourcing) was established there looks to be a change at the head...
December 28, 2010 Read More