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Grammy Musicians Online Nonprofit Fundraising Auction Ends Today

In celebration of the recently held 54th annual Grammy Awards, the music community came together for a nonprofit fundraising auction benefiting both The Grammy Foundation and MusiCares. The Grammy Foundation was created in "1989 to cultivate the understanding, appreciation and advancement...

February 22, 2012 Read More

Measuring customer service – a priceless task

We all probably know that its no longer enough to simply just 'say' we provide excellent customer service. The ability to demonstrate high levels of customer satisfaction as a service provider or a manufacturer/supplier is instrumental in not only retaining...

May 4, 2010 Read More

Excellent Customer Service? It’s what we do….

If you have ever worked in the call center industry you'll relate to what I'm about to write, if you haven't I still recommend you digest what I have to say. Customer relationship agents employed in call centers work hard,...

March 11, 2010 Read More

CSR – From Customer Service Representative to Corporate Social Responsibility

Back in 2000 when Miratel began, the term CSR referred exclusively to our agents – our customer service representatives.  In recent years the acronym has taken on different proportions with the emergence of corporate social responsibility and the importance of...

December 23, 2009 Read More

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