Here is a great recipe in honor of an eco-friendly initiative we are committed to: Meatless Mondays. The most common complaints about eating healthy and meatless meals is the amount of planning and shopping involved, as well as the cost....
January 18, 2010 Read MoreCorporate Social Responsibility can be applied on many levels from smaller business to the largest ventures on earth. I think in 2010 we will see improved understanding on a corporate level that CSR is not an expense but an investment....
January 14, 2010 Read More[caption id="attachment_149" align="alignright" width="303" caption="Photo courtesy of www.planetforward.ca"][/caption] Did you make a New Year’s resolution to live greener in 2010? Well how about starting off simple and begin with packing a waste-free lunch for work. Waste-free means your lunch is...
January 13, 2010 Read MoreOne of the challenges in call centers is the large number of employees (and different personalities) you have to manage to achieve customer performance and quality objectives. Once you understand that establishing rapport, accountability and respect are essential, it’s less...
January 12, 2010 Read MoreOutsourcing can be the best decision you ever make for your business providing it's informed and prepared in a strategic sense. Nearshore outsourcing to Canada can manage the divide between cost savings while making no sacrifice to customer service, technology...
January 8, 2010 Read MoreWhen we think of which industries are on the sharp end of the necessary attention we now place on conservation and energy reduction the auto industry is naturally one that often appears at the top of that list. Owning and...
January 6, 2010 Read MoreWith the arrival of the New Year comes the first in what I expect to be a series of surveys to gauge both national and regional pulse in terms of the economic outlook for 2010. The Royal Bank of Canada...
January 4, 2010 Read MoreEconomically 2009 has been as difficult as any year in the last 40 according to official statistics being released by the United Nations economic panel. Of the 160 nations providing data, 1079 showed a reduction in per capita income with...
December 29, 2009 Read MoreBack in 2000 when Miratel began, the term CSR referred exclusively to our agents – our customer service representatives. In recent years the acronym has taken on different proportions with the emergence of corporate social responsibility and the importance of...
December 23, 2009 Read MoreThe global market is changing at a rate that is unprecedented. Technology has changed the way we do everything and altered the bottom line for everyone. It would be a safe assumption to say that this applies to your business...
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